Grace Duffy, the president of Management & Performance Systems as well as our 2014 Quality Professional of the Year, shares her wisdom about the future of quality as well as building blocks of culture.
Grace has over 45 years of experience in successful business and process management in corporate, government, education, and healthcare. Grace uses her experience as President, CEO, and senior manager to help organizations improve. She has authored 18 texts, additional book chapters, and many articles on quality, leadership, and organizational performance. She is a frequent speaker and trainer. Grace holds an MBA from Georgia State University. She is an ASQ CMQ/OE, CQIA, SSGB, and CQA. Grace is an LSS Master Black Belt, ASQ Fellow, and Distinguished Service Medalist. She is a member of the ISO TC 304/WG 5 for Healthcare Quality Management Systems.
Listen for a preview of her presentations at The Quality Show. Her two sessions are: The Building Blocks of Organizational Culture and Where Will Quality be in Five Years?
To learn more, attend her sessions at The Quality Show. Grace will be presenting on Tuesday, October 24, at 12:30 p.m. and Wednesday, October 25 at 2:30 p.m.