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Lorri Hunt is a U.S. technical expert and co-convener for ISO 9001:2015, a co-author to “The ISO 9001 Handbook, A Practical Guide to Implementation,” an Exemplar Global lead auditor, and the president of Lorri Hunt and Associates Inc.
Before January 2020, if you had asked an organization whether they had considered a pandemic as a risk to the organization, most would have answered no.
Of all of the changes in ISO 9001:2015, the one that users typically mention as being the one they are most concerned about is Management Commitment (clause 5.1.1). Maybe it is because the change has been emphasized so much in communication and training.
Organizations have always been faced with making sure that they have the knowledge to carry out the work of the company. Sometimes referred to as “tribal knowledge,” organizations are frequently challenged with the obstacle that there is knowledge within the company that is not passed on or only available to one or a few people. This lack of knowledge could lead to ineffective performance of the quality management system.